Repairs & Returns
Most issues relating to Codelock's products can be resolved with a quick telephone call or email to our Customer Services team. If necessary, we can arrange for one of our product specialists to call you back and help you get your lock back up and running.
We offer a full repairs service for all our products. Products still in warranty will be repaired free of charge*. For products out of warranty or where repair is required due to misuse, abuse or poor fitting are charged at £15.00+VAT (excluding parts) per lock.
A full range of spares is available in the spares section of our website. Orders placed before 15:30 are dispatched same day.
Returning your lock for repair
* Faults caused by misuse, abuse and/or poor fitting are not covered by the guarantees.
** Codelocks cannot be responsible for any damage caused during transportation and recommend that you use suitable packaging such has bubble plastic, corrugated cardboard, etc.